For state agencies
Designed for SCHEV-style scopes.
Capgrown covers help-desk advising, FAFSA & CSS Profile virtual training, deadline campaigns, and the per-student engagement reporting your auditors actually want.
Scope coverage
- Two-way SMS + email help desk with 24-hour SLA
- AI triage with human-in-the-loop escalation
- Cal.com / Zoom appointment booking for virtual advising
- 6+ FAFSA, CSS Profile, and family aid webinars per year
- Recordings retained per state contract terms (e.g., through 6/30/27)
- Bilingual (English / Spanish) advising and content
Reporting & compliance
- Per-student engagement reports exportable monthly
- Funnel: outreach → engagement → FAFSA submission → award
- FERPA-aligned data handling, U.S. data residency
- SOC 2 roadmap in progress (Q4 2026)
- Audit-ready training logs, attendance, and curriculum versioning
- Single admin shell with InfusEdu Labs products